Enjoy FREE live music every Friday on the Melbourne Street Green
If you can’t find the answer to your question or have a general question or comment about this website please contact us. As we deal with the impacts of Coronavirus (COVID-19), QPAC is following the requirements of current health advice from the Queensland and Australian Government. Please see our safety measures and things you must do.
Opened in 1985, QPAC is Queensland’s largest arts centre and employer of arts workers. Administered by the Queensland Performing Arts Trust (QPAT) and the responsibility of the State’s Minister for the Arts, QPAC employs more than 100 permanent staff and in excess of 350 casual staff. As a Statutory Authority, a board oversees the Trust and is bound by the QPAT Act 1977.
QTIX is a Queensland-based ticketing services provider that is owned and operated by QPAC. Tickets to all QPAC events are sold through QTIX. Tickets can be purchased by phone, online or mail as well as in person at the QPAC Box Office and other ticket outlets. QTIX also provides ticketing services for events staged in venues other than QPAC.
The main Box Office is on the first level through the main entrance at the front of the building (facing Melbourne Street). The Box Office is open from 9am to 8:30pm Monday to Saturday or one hour prior to a performance. If you have chosen to collect your tickets from the Box Office and you are collecting your tickets more than one hour before your show, the tickets will be available from the main Box Office. You can also use this Box Office for collection of tickets to performances in the Concert Hall or Lyric Theatre within an hour of your performance start time. If you are seeing a show in the Playhouse or Cremorne Theatre, you can collect your tickets from the Box Office at your theatre within an hour of your performance start time.
The Lyric Theatre and Concert Hall are on the Melbourne Street side of the building. The Cremorne Theatre is on the side facing the Brisbane River and the Playhouse faces South Bank, adjacent to the Wheel of Brisbane. Read more information on how to find your theatre.
There is an ANZ Bank ATM located near the main ground floor entrance to QPAC, adjacent to the Cascade Court.
Yes. QPAC has a range of dining options to suit every taste and budget and all just moments from your theatre seats. More information on dining options.
Each of our four theatres has a cloakroom, with facilities available free of charge to QPAC ticketholders. Please have your performance tickets available for inspection at the cloakroom. All bags – including handbags – larger than an A4 piece of paper, all backpacks, multiple bags, umbrellas and other items including flowers must be left in the cloakroom. Any bag that is cloaked will be inspected.
Under our terms and conditions of entry, QPAC has the right to refuse to cloak any item that is deemed inappropriate.
Cloakrooms open 90 minutes before the start of your performance and close 30 minutes after the performance ends. Any items not claimed within 30 minutes of the end of the performance will be transferred to lost property. They can be reclaimed through QPAC Stage Door.
The Lyric Theatre and Concert Hall cloakroom is on Level M, opposite Box Office. The Playhouse and Cremorne Theatre cloakrooms are on the ground floor of their respective theatres.
The main Box Office is on the first level through the main entrance at the front of the building (facing Melbourne Street). The Box Office is open from 9am to 8:30pm Monday to Saturday or one hour prior to a performance. If you have chosen to collect your tickets from the Box Office and you are collecting your tickets more than one hour before your show, the tickets will be available from the main Box Office. You can also use this Box Office for collection of tickets to performances in the Concert Hall or Lyric Theatre within an hour of your performance start time. If you are seeing a show in the Playhouse or Cremorne Theatre, you can collect your tickets from the box office at your theatre within an hour of your performance start time.
If your tickets were required to be mailed, they will be processed by the Box Office and then be delivered by Australia Post standard (regular) mail. Following current health warnings on social distancing, the QPAC Call Centre is closed until further notice. We are unable to dispatch tickets within days of your booking. Your tickets will instead be issued prior to your selected performance date
Please note: do not supply a Parcel Locker address. Australia Post have advised the parcel locker system is for the collection of parcels. It is not to be used as a postal address for ordinary mail.
When booking online more than 14 days prior to the performance date, you can choose to have your tickets emailed for you to print at home, mailed to you via Australia Post standard (regular) mail or collect them from the Box Office.
When booking online 14 days (or less) prior to the performance date, you can choose to have your tickets emailed to you for you to print at home or collect them from the Box Office.
QPAC is located on the corner of Grey and Melbourne Streets, South Bank. The closest parking is at the Performing Arts Car Park (P1), located on the river side of QPAC under the Victoria Bridge. It can be accessed via either Melbourne Street or Stanley Place via the Cultural Centre Tunnel. Visit our parking page for more information.
Pre-paid car parking is available only at the Performing Arts Car Park (P1). Your car park ticket can be used even when CAR PARK FULL sign is displayed.
If you have pre-purchased parking at the Performing Arts Car Park (P1), simply present the parking ticket to the attendant on entry to the car park.
If you have nominated to collect your tickets and car parking ticket from the Box Office, please note you must collect your car parking ticket before you can enter the car park.
Visit our parking page for more information.
PWD bookings cannot be made online. Please phone 136 246 (Mon to Sat, 9am to 8:30pm) to let us know the specific seating arrangements you require and the Box Office staff will endeavour to accommodate your needs and seating requests. All venues ticketed by QTIX have seating areas allocated for people with disabilities and special access needs.
Yes. Access Arts Inc. (Qld), Vision Australia and QPAC are pleased to announce that Vision Australia's Audio Description Service will be available at QPAC, with live descriptions of the visual elements to complement the theatre experience. Find out more about audio-described events at QPAC or phone (07) 3840 7466 (Mon to Fri, 9am-5pm) to book your ticket.
QPAC is an affiliate of the Queensland Government's Companion Card program. A Companion Card is issued to those with a disability who have a lifelong need for attendant care support in order to participate in community activities and attend venues.
As an affiliate of the Companion Card program, QPAC provides Companion Card holders with a second ticket for their chosen companion at no cost.
Access to the Companion Card program is only available to Companion Card holders when booking tickets in person, or calling the Box Office on 136 246. The cardholder must provide their Companion Card details when making bookings and present the valid ID card to receive their (free) ticket/s from the Box Office at the QPAC venue one hour prior to the event.
Collections for events at the Lyric or Concert Hall theatres will be from the Box Office on the Mezzanine Level, QPAC. Playhouse and Cremorne Theatre collections will be from the Box Office located at each of these venues. For more information on the Companion Card program, visit the Department of Communities website.
If you have forgotten your password you can request to have an activation link emailed to you to be able to reset your password. Simply enter your email address on the password request page and then click on the activation link which you will receive in an email. Follow the prompts on the page to reset your password.
You can maintain your contact information by logging into your account here.
If you experience any problems with your online booking please contact us.
You can go online and change or update your email address by doing the following:
Yes. When booking online you are able to select your seats by clicking on the section you would like to sit in on the seating plan (stalls or balcony). The section will highlight when you place the cursor over it if it is available. You can then select from available seats in your chosen section. You can choose your own seating for the majority of events at QPAC.
You are trying to select a seat that leaves one or three seats vacant beside you. Please try again by selecting a coloured square next to a grey (unavailable) square, without leaving a vacant seat.
It is a condition of sale that there are no refunds, cancellations or exchanges once bookings have been confirmed. This is in line with the LPA Code of Practice for Event Ticketing in Australia.
Because we operate a 'real-time' booking system we are unable to hold tickets for patrons. From the time you click to 'confirm your ticket selection', you will have 10 minutes to complete your transaction before your tickets (and held seats) will be released.
If concession and children's tickets are available for an event this information will be listed on the event page on the website. Please note that ushers or Box Office staff have the right to request and see the appropriate identification and proof of age when presented with a concession or child's ticket.
The timing of an official opening night for a performance at QPAC is often at the discretion of the Producer or Promoter of that performance. The opening night date and time may not be finalised when tickets first go on sale. There may or may not be performances that occur in the season prior to opening night. At times performances prior to an official opening night may be labelled a "preview performance". However many major touring productions may simply have full-priced performances available prior to their official opening night event based on a timing preference for that event. Some productions may even choose not to have an official opening night event. If you specifically want to know whether the performance you are buying tickets for is an official opening night, a preview performance or a performance that falls before the official opening night we recommend you contact the Box Office on 136 246.
Do not put your credit card number in again as you may be charged twice. Call the Box Office straight away on 136 246 and the operator can check whether your card has been charged, and if not make the booking for you.
QPAC accepts Paypal and most major credit cards including American Express, Visa, MasterCard and Diners Club. Valid QPAC Gift Vouchers may be redeemed online as well as specific event gift vouchers (for that event only). Be assured that the QPAC website provides a secure online transaction site, where your credit card details are safe to send over the internet. If you do not hold a credit card, have a PayPal account or QPAC Gift Voucher, please phone 136 246 to find out about alternative purchase options.
A transaction fee applies to the purchase of tickets for events at QPAC venues. This fee applies per transaction regardless of number of tickets purchased in that transaction. The fee is irrespective of the ticket price/s set out for the ticketed event. The transaction fee covers the base costs associated with the provision of ticketing services for QPAC bookings made online, over the phone in person at a QPAC Box Office, or at any QTIX outlet. Specifically, the transaction fee supports the provision of QPAC’s ticketing services and ticketing administration. This includes but is not limited to the human and digital resources and development of those resources to consistently deliver and grow the efficiency of ticketing services for purchasers. The transaction fee is always detailed separately to the ticket price so that ticket purchasers can see this transparently. Selected ticket delivery methods may incur an additional charge.
QPAC recognises that some patrons choose to re-sell their tickets. We discourage this practice, as authenticity is only guaranteed where tickets are purchased directly from QPAC or an agreed provider.
The Information Privacy Act prohibits QPAC from disclosing patrons' personal information to third parties. Accordingly, QPAC will only discuss specific booking details (including refunds or patron information) with the original ticket purchaser.
The re-sale of any tickets at a premium or for commercial purposes without QPAC or the Presenter's prior written consent is a contravention of our conditions of ticket sale.
Any ticket sold in contravention may be cancelled without refund and the bearer of the ticket may be denied admission.
Any ticket purchase through an unapproved provider is made entirely at the purchaser's own risk.
QTIX is the official ticketing service for events at QPAC. Selected packages are sold through authorised resellers only.
Any tickets sold through unauthorised sales channels may be seized or cancelled without refund or exchange. The bearer of the ticket may be denied admission.
Unauthorised sales channels include Viagogo, eBay and Gumtree. Visit our facts page for more information.
Please phone 136 246 as soon as possible. In most instances we will arrange for a Lost Ticket Pass (replacement tickets) which can be collected from the Box Office on the day of the performance only. The theft of tickets should be reported to the police. Please note that General Admission tickets will not be replaced.
We recommend checking that you have the current version of Adobe Acrobat Reader. To download the latest version, go to https://get.adobe.com/reader/. (Don’t worry, it’s safe, easy and free to download.)
For your convenience we display all our events, packages and extras on the website. You can search for what you are interested in by searching by keywords, interests or date ranges.
Unfortunately this does happen, though only very occasionally. Should your performance be cancelled, QPAC will contact you to advise of the refund procedure.
If the promoter postpones an event, your tickets are valid for the new date/time. If you are unable to attend the new date, there may be limitations set by the promoter as to how refunds will be handled. If you are unable to attend the rescheduled date, and refunds are authorised by the promoter, you will be refunded the full amount paid (including booking fees). For further details please phone 136 246.
It's not really necessary to get dressed up to come to QPAC. Although if you are coming to an opening night, it is likely that guests will be dressed to attend a special occasion. Usually, smart casual dress is perfect - more formal than you would wear to a barbecue, but less so than you would wear to a wedding. Because all of our theatres are air conditioned, you may want to bring a light wrap or jacket, especially if you are dressed for Brisbane's summer weather.
You will be able to find the duration of your event on the event page.
Foyers generally open 90 minutes prior to the performance start time.
Each venue has doors numbered from 1 onwards. Please check your ticket carefully for the correct venue and door number. The Concert Hall and Lyric Theatre share the main foyer off Melbourne Street. On the left hand side as you come up the stairs, you will find the even numbered doors for the Lyric Theatre, while on the right hand side, you will find the odd numbered doors for the Concert Hall. To find the even numbered doors for the Concert Hall, cross the foyer to the Grey Street (Railway) side of the building. To find the odd numbered doors for the Lyric Theatre, cross the foyer to the river side of the building. If you are unsure of how to find your door, please ask an usher.
No, due to copyright restrictions, it is not permitted to take any photos or make any recordings of productions.
A limited number of QPAC booster cushions and seats are available for loan. Please enquire at the Cloak Room of your theatre. Patrons are encouraged to bring their own soft cushions (not car booster seats) to avoid disappointment.
You can register online for QPAC What's On, our fortnightly newsletter. That keeps you up to date with QPAC shows, special offers and priority offers that may be available from time to time. The QPAC website provides information of shows on sale and allows you to book online. Simply use the event search tool at the top of the QPAC homepage in order to search for events on sale. You can also pick up @QPAC, our quarterly guide to QPAC events, from QPAC, Brisbane City Council Visitor Information Centres and other popular locations around the city.
Make sure you check your junk folder first as email programs can easily mistake emails you have requested to receive for junk mail and automatically put them in your junk folder. Add email@example.com to your address book or safe sender list now to ensure you don't miss out on news, updates and special offers from QPAC.