Accessibility

Guidance for visitors with mobility difficulties or other access issues

QPAC is dedicated to being welcoming, accessible and inclusive for the widest possible audience

QPAC provides a range of services, facilities and programs to enable all visitors to attend performances and participate in programs. With advance notice QPAC can accommodate a range of individual needs and we strongly encourage visitors to notify staff of any individual needs at the time of booking.

Mobility Difficulties

Your visit to QPAC may involve some stairs. If you use a wheelchair or require assistance due to mobility difficulties, please call 136 246 to book accessible seating.

Each theatre has lifts which assist patrons with mobility difficulties to access all foyers.

QPAC has a number of wheelchairs available for patron use. These are available from staff at each designated visitor drop off area listed below.

Parking and Drop Off

Click here to view expanded map parking near QPAC.
Parking at QPAC

Patrons in wheelchairs or who have difficulty walking can be set down at the designated drop off zones on Grey St (both southbound and northbound). The southbound drop off zone just outside QPAC is the best option for Lyric Theatre, Concert Hall and Cremorne Theatre performances.

There is also a PWD drop zone accessible on Russell Street, which is best for Playhouse performances. Although Russell St is currently closed to general traffic due to construction works, PWD drop off is still available via traffic control attendants.

Please be aware that the set down areas have limited capacity and we recommend you allow sufficient time for possible delays.

After dropping off in these zones, parking is then available in all car parks close to QPAC, see the map above for directions to access these options.

Parking for people with mobility difficulties is available in all car parks.


Wheelchair Seating

All QPAC venues have dedicated seating options for patrons in wheelchairs and their guests.

In order to ensure the best possible experience, it is essential we obtain all necessary information at the time of booking. For this reason, bookings for wheelchair seating can only be made in person at the Box Office or by calling 136 246.

Accessible Toilets

Wheelchair accessible toilets are located on ground level, Mezzanine, Lower Minstrel and Levels 2 and 4 of the Lyric Theatre and Concert Hall foyers and Level 1 for the Playhouse and Cremorne Theatre foyers.

Companion Card

QPAC is an affiliate of the Queensland Government's Companion Card program. A Companion Card is issued to people with a disability who have a lifelong need for attendant care support in order to participate in community activities and attend venues.

As an affiliate of the Companion Card program, QPAC provides Companion Card holders with a second ticket for their chosen companion at no cost.

Access to the Companion Card program is only available to Companion Card holders when booking tickets in person at the Box Office, or calling 136 246. The cardholder must provide their Companion Card details when making bookings and present the valid ID card to receive their (free) ticket/s from the Box Office at the QPAC venue one hour prior to the event.

Collections for events at the Lyric Theatre or Concert Hall will be from the Box Office on the Mezzanine Level, QPAC.

Playhouse and Cremorne Theatre collections will be from the Box Office located at each of these venues. For more information on the Companion Card program, visit the Department of Communities website.

Guide, Hearing and Assistance Dogs

QPAC welcomes patrons accompanied by guide, hearing or assistance dogs and our staff are trained to meet the needs of support dogs and their handlers.

Please notify the Box Office staff at the time of your booking if you are visiting QPAC accompanied by your support dog.

Hearing in the Theatre

All theatres are equipped with Sennheiser Infra-Red Sound Reinforcement. This system can assist patrons with all levels of hearing impairment including hearing aids.

The Sennheiser equipment can be obtained, free of charge, from any cloakroom.

Please notify us when making a booking on 136 246 or by calling Reception before you arrive on (07) 3840 7400 and our Front of House staff will ensure the system is ready for you to collect when you arrive.

Auslan Interpreted Performances

Rumour Has It
Thursday, 17 June 2021, 7:30pm

Opera Queensland’s The Marriage of Figaro
Thursday, 22 July 2021, 7:30pm

Trent Dalton’s Boy Swallows Universe
Monday, 6 September 2021, 6:30pm

Charlie and the Chocolate Factory
Saturday, 18 September 2021, 2pm

The Gruffalo
Thursday, 14 October 2021, 10am

Queensland Ballet’s The Nutcracker 2021 Q&A
Saturday, 18 December 2021, 1:30pm


Selected performances are professionally signed by Auslan interpreters. Bookings for Auslan interpreted performances are made through QPAC Group Sales: (07) 3840 7466 (Monday-Friday, 9am-5pm) or groups@qpac.com.au.

Call QPAC Group Sales (07) 3840 7466 or email groups@qpac.com.au


Captioned Performance

There are currently no captioned performances scheduled.

Simply download the GoTheatrical app to access live captions on your mobile or tablet device.

Call QPAC Group Sales (07) 3840 7466 or email groups@qpac.com.au

Audio-Described Performances

Audio-described performances for patrons who are blind or have low vision. Find out more about audio described events at QPAC.

Relaxed Performance

The Gruffalo
Thursday, 14 October 2021, 10am

Queensland Ballet’s The Nutcracker 2021
Friday, 17 December 2021, 1:30pm

Relaxed Performances are for anyone who would benefit from a more relaxed environment – this can include but is not limited to people with autism, sensory sensitivities, learning disabilities, dementia as well as those living with anxiety or who have experienced trauma.

 

QPAC NOW

Acknowledgement of Traditional Owners

We pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy. The foundations laid by these ancestors - our First Nations Peoples - gives strength, inspiration and courage to current and future generations, both Indigenous and non-Indigenous, towards creating a better Queensland. Queensland Government’s RAP Acknowledgment of Country