QPAC

Please note that QPAC Memberships are no longer available for purchase or renewal. 

Although QPAC memberships are no longer available to purchase or renew, please be assured that your existing benefits will be provided at full service for the remainder of your subscription timeframe. 

We are currently working through what the future of membership at QPAC is. As we look forward to the completion of our new theatre it’s an exciting time of change at QPAC. We are considering what attracts our patrons to membership at QPAC, we would like to ensure that our membership offering meets the expectations and needs of our patrons moving forward. We look forward to sharing with you how we will engage with our loyal and engaged patrons in a meaningful way and assure you that your current membership benefits will be available for the remainder of your membership timeframe.

You can view the terms and conditions of Membership here.

Please note that QPAC Memberships are no longer available for purchase or renewal. 

Although QPAC memberships are no longer available to purchase or renew, please be assured that your existing benefits will be provided at full service for the remainder of your subscription timeframe. 

Your Membership card will be sent to you within 30 days of your Membership purchase. If you do not receive your card before your next visit, you will still be able to redeem your membership benefits by showing a confirmation of your membership purchase. This can be shown on your mobile device or as a print out of your confirmation email. If you do not receive you card within 30 days of purchase, please let us know by phone or email at members@qpac.com.au.

Gift Membership are not available for purchase at this time. 

As a QPAC Member, you are entitled to 10% discount on meals for you and one guest from QPAC's Lyrebird, Cafe, Bistro or Russell Street Wine Bar. Simply present your Membership card at the register or before you pay for your meal. If you do not receive your card before your next visit, you will still be able to redeem your membership benefits by showing a confirmation of your membership purchase. This can be shown on your mobile device or as a print out of your confirmation email.

Priority booking periods relate to periods of time when Members will have access to purchase tickets to events before they go on general sale. The length of time before the tickets go on general sale varies from event to event and may be as short as one day or as long as a week. You will be notified about priority booking periods by email.

Due to the varied nature of events at QPAC and existing contractual arrangements of major producers and productions, we cannot guarantee priority booking for every event. Please note that Membership does not guarantee tickets will be available as on occasion tickets can sell out during priority booking.

We understand that one of the benefits you enjoyed as a member was the access to pre-sale information. In order to stay up to date with presales, on sale announcements, offers and behind the scenes news, you can sign up to our QPAC waitlists and/orQPAC emails. If you choose to subscribe here you can select the artforms you are interested in and will receive email alerts advising of pre-sales in your areas of interest as they are announced.

You can pre-book as many car parks as you like, though only one per performance. Please note that only one car park booking may be made online at a time. If you wish to make multiple pre-paid parking bookings at once, please call our members line on 1300 677 593 and our team can assist with the process.

Daytime Entry car park tickets
Entry: From car park opening time
Exit: By 90 minutes after the performance finish time

Evening Entry car park tickets
Entry: From 5pm
Exit: By the closure time of the car park that day

Please note that pre-paid parking tickets:

• Are subject to availability
• Can only be used at the Performing Arts Car Park (P1)
• Can be purchased up until 7am on the day
• Do not relate to a specific parking space, including mobility accessible spaces
• Must be presented upon entry. We are unable to provide refunds for unused tickets or where the incorrect tickets are presented on entry
• Are valid for the specific date and entry time as specified at time of purchase

The transaction fee will not apply to any ticket purchases after you are logged-in online or identify yourself as a Member to our sales team. Transaction fees may still apply to offers from third parties such as Lasttix.

No, discounts will not apply to purchases made outside the valid Membership period.

There may be restrictions to certain discount ticketing online, but most discounts will be accessible over the phone via the member booking line. It is important to always log-in to your account before you select performances and seats to ensure the transaction fee is waived.

When you visit the QPAC website, it is essential that you log-in first to make sure you receive all the QPAC Membership benefits such as waived transaction fee and discounted pre-paid parking that you are entitled to. If you search for events or tickets before you log-in, you will need to close the webpage and then come back, log-in first and then start your search.

PLEASE NOTE: We are currently working to resolve an intermittent issue with our system neglecting to waive transaction fees for members. We apologise for the inconvenience and hope to have this issue resolved very soon. We are refunding these fees where we can identify members have been charged but if you see any we may have missed please email us at info@qtix.com.au with your booking reference and a request to refund the transaction fee and we will refund it immediately. Alternatively, you can call our contact centre on 1300 677 593 to make your booking.

Once you have completed your Membership purchase, you can start to use it straight away to book tickets without transaction fees and pre-paid car parking at Member prices. You will need to produce your Membership card to take advantage of discounted dining. If you do not receive your card before your next visit, you will still be able to redeem your membership benefits by showing a confirmation of your membership purchase. This can be shown on your mobile device or as a print out of your confirmation email.

If you have an online account, use the Account Login tab at the top right hand corner of any page on qpac.com.au, to access the log in page. From here, enter your email address and account password. If you've forgotten your password, please click the 'Forgotten your password?' link and a new password will be sent to your registered email address.

If you don't currently have an online account, you can easily create using the Register Now button at the log in page.

You can book online at qpac.com.au – always remember to log-in as the first step – or by phone on the Membership line that will be provided to you or at the main Box Office on Level M QPAC

You can book as many tickets as you like, unless specified otherwise for priority booking periods. For online purchases, a maximum of 10 tickets can be purchased at one time.

Shortly after purchasing your QPAC Gold Membership, you will receive a confirmation email from the subscriptions team at CM+ with instructions on how to activate your subscription. If you have not received an email from CM+, you can set your password to access your subscription on this page using the same email address you used to purchase your Membership.

On some occasions, there may be a delay of a day or two between your previous subscription expiring your new subscription starting. If it is longer than a day or two, please notify us on members@qpac.com.au.

You can access these rewards through the +Rewards portal, at https://plusrewards.com.au/couriermail/offers. When you click through on the eBooks or magazine subscription tiles, you will see a LOGIN TO REDEEM button, which is where you use the same login as you do on the couriermail.com.au homepage. If you have difficulties, please contact the subscriptions team from CM+ directly on 1300 696 397.

QPAC Membership belongs to the named Member only. Wherever benefits apply to a guest, they must attend with the named Member. 

If your Membership card is lost or stolen, please call QPAC on 136 246 or email members@qpac.com.au to request a replacement. Your replacement card will arrive within 21 days, however you can continue to enjoy your ticketing benefits in the same way while your card is on its way.

To change your email address please phone the Membership line or send an email to members@qpac.com.au. Gold Members will also need to change their email address at the CM+ log-in page or by phoning CM+ on 1300 693 397.

Yes, the Membership must be valid when the tickets are purchased, but need not be valid on the date of the event (although you will not be able to enjoy dining discounts if your Membership is not valid).

Subject to any rights you may have under the Australian Consumer Law, there is no cancellation or refund of Memberships mid-term. Your Membership will automatically expire at the end of your Membership term if you do not renew.