QPAC

If the broadcast offers an On Demand/Rent option, then yes. Otherwise, when the stream ends it will not be available to view again.

We recommend the following browsers when trying to watch or browse content

• Supported mobile browsers: Chrome 45+, Safari 10+ (iOS)
• Blackberry and Windows phone users: You may still able to view Vimeo videos on devices that support HTML5; however, we do not test out our player in these environments and thus cannot guarantee support.
• Samsung users: The Samsung Internet browser (all versions) is not supported for live streams. We recommend installing Chrome instead. 
• Support TV devices: XBox app, Samsung Tizen app*
  • *Works on Samsung TV 2018 models and later except Samsung 2018 Standard3 and Samsung 2018 Standard2 TV models.

Please be advised that browsers on Smart TVs are not supported at this time. It's also not possible to watch via the Android app on Chromebooks.

Currently, it is not possible to cast live video from the web player. This is something we hope to add in the future, but in the meantime, we recommend connecting your device to your TV through an HDMI cable.

If you're using a firewall service (e.g. a corporate or school network) and/or have restricted domains, you may need to whitelist a few ports and domains in order to watch your live event. Viewers should ensure the following ports are open on their network for playback:

• TCP/UDP 80 (HTTP)
• TCP/UDP 443 (HTTPS)

The following domains should be whitelisted:

• cdn.livestream.com
• api.new.livestream.com
• playback.akamaized.net/*
• livestream-f.akamaihd.net/*
• secure-playlist.livestream.com/*
• *.vhx.tv
• *.vimeo.com
• *.vimeocdn.com
• *.akamaized.net
• *.cloudfront.net 

The following table shows the minimum speeds required for each playback quality:

In order to be made available on the internet, some videos require certain territorial restrictions. When this requirement exists on a video you're trying to watch, you will see a message reading:

"Sorry, video is not currently available in your country"

If you're seeing this message, it may be because you're accessing the internet through a Virtual Private Network (VPN), or a proxy. These methods can hide your location and will prevent playback from a protected video. If disabling these methods does not resolve the issue, then it's likely that you're trying to access the content from a region that is currently being blocked.

By default, all videos on our site playback using a technology called  adaptive streaming. This process breaks a video up into smaller chunks. Our player then delivers these segments sequentially in real-time.

We generate multiple playback versions, and the player will intelligently choose the highest quality possible based on your network connection, graphics processing ability, and player size. As long as the original source file and their viewing environment support it, videos can be viewed in resolutions up to 1080p. (We hope to be able to offer higher qualities such as 4K in the future.)

That said, we always encode at an above-average quality level, as we value quality video over anything else. Each playback resolution has its own cap in order to preserve smooth playback over the internet, and these caps correspond with our bandwidth requirements for each viewing quality. For instance, we cap 1080p video at 5 Mbps, which is significantly higher than other online video services. 

For audio, we encode to two stereo channels, regardless of the channels on the original video file. We will always encode audio up to 256 Kbps, but if the internet connection does not need to use all the available bitrate, the player will provide as much as needed, given your setup.

If your playback is choppy or slow, try adjusting the quality/resolution in the web player manually by clicking the gearwheel icon in the lower right corner of the player.

Here's a list of solutions for various devices that should help fix playback issues.

Any device:

• Make sure you have a fast and stable internet connection. The following table shows the minimum speeds required for each playback quality: 
   

  Quality	Required Minimum Bandwidth
  240p	500 kbps
  360p	1 Mbps
  720p	3 Mbps
  1080p	7 Mbps
  2K	12 Mbps
  4K & up	22 Mbps

Computer

• Try clearing your browser's cache and restarting it. Please also make sure you are using the latest, up to date version of a supported browser:
   

  Browser	Operating System	Version
  Google Chrome	OSX, Windows, Android	69+
  Mozilla Firefox	OSX, Windows	58+
  Safari	OSX, iOS	10+
  Microsoft Edge	Windows	15+
  Samsung Internet	Android	5+

• Make sure you're on a fast, reliable internet connection. When a video plays in lower than expected quality, it’s likely because your internet speed (bandwidth) or computer processing speed cannot support higher quality playback.
• If you can, try switching to a different internet or data connection.
• Manually switch the quality of the video playback to a lower quality.
• Try browsing in an Incognito or private browsing window. This will disable your extensions and clear your cache and cookies, which often improves performance.
• If you have any internet filtering devices for your home (such as Disney Circle or Net Nanny), please turn these off as they can interfere with video playback or connectivity. Once done, close and re-open your browser and try visiting our website again.
• If you have any other devices to try, sometimes that makes a difference.

Apps: iOS (iPhone & iPad), Apple TV, Android, Roku

• Logout of the app and log back in.
• Close the app, and turn off the Wi-Fi on your device. Turn Wi-Fi back on and open the app.
• Restart your device and open the app.
• Check if there is an update for the app.
• Try uninstalling the app entirely and downloading it again.
• Also, if you have any internet filtering devices for your home (such as Disney Circle or Net Nanny), please turn these off as they can cause issues with video playback or connectivity.

Chromecast: 

• Make sure your device and Chromecast are on the same Wi-Fi network.
• Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.

• Unplug Chromecast and plug back in.
• Restart your wireless router or modem.
• Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.

To adjust the volume on the web player:

1. Hover the cursor over the video you are currently watching to make the video controls visible.
2. On the bottom right, you should see volume controls.
3. To control how high or low the volume is, hover the cursor over the volume bar and click the left side to lower the volume or the right side to raise the volume.
4. If you’d like to mute the video entirely, click all the way to the far left side so none of the bars are highlighted. Click again to unmute.

If you have a Chromecast device, you can use that in conjunction with the Google Chrome desktop browser to watch content on your TV.

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise. Only external Chromecast devices are officially supported. While there is no comprehensive list of supported and unsupported models, if you provide the model number to our Support team, we are happy to check for you.

Additionally, it is not possible to Chromecast via a mobile web browser (including Chrome) on iOS.

From your desktop Chrome browser (computer)

There are two ways to Chromecast a video to your TV screen: cast the entire browser window or cast from the video player. Note that both methods require your computer and your Chromecast device to be connected to the same local network. 

Cast the browser tab

By casting your browser tab, you would also be able to control the player via the browser just as you would if you were watching on your computer. When selecting this method, only the selected tab will cast; while you can navigate to other tabs on your computer, these will not be cast to the TV. 

Additionally, if you navigate away from the player within the selected tab (i.e. load a different website), the video will no longer cast to your TV.

1. On the video page, open the Chrome menu in the upper right corner of the window (or open the View menu at the top) and select Cast.
   
2. Select your Chromecast source and your Chromecast destination. Chromecast will then be connected and the video will display on your TV screen.
   
3. To pause, fast-forward, or rewind, use the player controls within the browser tab.
4. To disconnect from Chromecast, click the blue Stop icon next to your casting destination in the menu.
   

Cast the player

When casting via this method, you can navigate away from the tab with the video playing and the video will continue to play on the TV screen. However, doing so would disconnect the player controls from the video on the screen and you would lose the ability to pause or scrub via the player options on the screen. To regain these controls, you would need to reset the Chromecast connection (i.e. stop casting and start again).

On the video page, hover the cursor over the player so that the player controls appear. If you see the Chromecast icon in the bottom right corner, you can cast the player via this method. 

1. Click the Chromecast button on the player to open the Cast tab. Select your Chromecast source and your Chromecast destination. Chromecast will then be connected and the video will start playing on your TV.
   
2. To pause, fast forward, or rewind the video, use the player controls on your desktop screen.
3. To disconnect from Chromecast, click the Chromecast icon within the player, then select the blue Stop icon next to the casting destination.
   

Control captions when casting

Captions, if available, can be controlled directly within the player in the desktop browser when you are casting. They cannot be controlled on the TV screen.

If you have an Android device, you can Chromecast from the mobile Chrome browser to a Chromecast device connected to the same local network. 

Unfortunately, this method is not supported on iOS.

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise. Only external Chromecast devices are officially supported. While there is no comprehensive list of supported and unsupported models, if you provide the model number to our Support team, we are happy to check for you.

When casting via an Android Google Chrome web browser, you can navigate away from the video in the tab that is casting and the video will continue to play on the screen. However, this will then disconnect the player controls from the video on the screen, and you will lose the ability to fast forward, rewind, or pause via the player options on the screen if you return to it. To retrieve these, the Chromecast connection will need to be reset.

1. Open the video page in Google Chrome on your Android device.
2. On the video page, tap on the player so that the player controls appear on the screen. If Chromecast is available, the icon will appear on the bottom right of the player.
   
3. Tapping this icon will open the Cast to menu. Tap on the desired Chromecast destination to start Chromecasting the video open in your browser to the TV.
   
4. To fast forward, rewind, and pause the video, tap on the player in the mobile Chrome browser to use the player controls. There are no fast forward or rewind buttons using this Chromecasting method so you will need to tap to a spot on the progress bar to jump to different parts of the video.
   
5. When the player controls are not activated, you will see a 'Casting' message on the player instead indicating where the video is currently casting.
   
6. To disconnect from Chromecast, tap the Chromecast button within the player, then tap the Stop casting option that appears.
    

Control captions when casting

Captions, if available, can be controlled directly within the player in the mobile browser when you are casting. They cannot be controlled on the TV screen.

Android includes the ability to Chromecast your device's screen. If you have an Android device and a Chromecast device, you can use this method to watch videos on your TV.

First, make sure your device meets the following specifications:

• Casting your Android screen is available on devices running Android 5.0 or higher.
• Turn off "Power Saving Mode" on your Android device. Power Saving Mode can limit the processing power of your device which might affect the performance of the Cast Screen feature.
• Important: The "Microphone" permission in the Google Play Services app needs to be turned on to successfully use the 'Cast Screen/Audio' feature with Chromecast. If you don't have this permission turned on, the Cast Screen session will immediately disconnect after trying to connect.
  • To turn on microphone permissions:
    1. On your Android device, tap Settings.
    2. Scroll down and tap Apps > Google Play Services > Permissions.
    3. Look for "Microphone" and slide the slider On.

To cast your screen from your Android device:

1. Connect your Android device to the same Wi-Fi network as your Chromecast device.
2. Open the Google Home app and go to the Account tab.
3. Scroll down and look for Mirror device and tap on it.
4. Tap on the CAST SCREEN/AUDIO button.
5. Select your Chromecast device.

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.

If you have an iOS or iPadOS device, you can either mirror your device's screen or AirPlay directly from the mobile browser on your device. 

AirPlay is not supported on Android devices.

Screen Mirroring

1. Connect your iOS/iPadOS device to the same Wi-Fi network as your Apple TV.
2. Open the Control Center
   1. On iPhone X or later, or iPadOS 13 or later → Swipe down from the upper-right corner of the screen.
   2. On iPhone 8 or earlier or iOS 11 or earlier → Swipe up from the bottom edge of the screen.
3. Tap the Screen Mirroring icon:
   
4. Select your Apple TV device or AirPlay 2 compatible smart TV from the list.
5. If a passcode appears on your TV, enter the code on your iOS/iPadOS device.
6. Your device's screen will mirror to your TV. Your TV uses your iOS/iPadOS device's screen orientation and aspect ratio. To fill your TV screen with the mirrored device screen, change your TV's aspect ratio or zoom settings.

To stop mirroring your iOS/iPadOS device, open Control Center, tap Screen Mirroring, then tap Stop Mirroring. Alternatively, press the Menu button on your Apple TV Remote.

Mobile Browser

If the above method does not work for you, try these steps instead. 

1. Navigate to the QPAC website on your mobile browser and open the video you want to watch.
2. Tap the screen so that player options appear, then tap the AirPlay icon.
   
3. A window will appear displaying the devices to which you can AirPlay. Tap on the desired Apple TV device.
4. If a passcode appears on your Apple TV, enter the code on your mobile device.
5. The video will begin playing on your TV. Your mobile device will display a message indicating that it is currently AirPlaying.

When AirPlaying via this method, you can access playing controls (fast forward, pauce, rewind, captions, etc.) via the player controls on the mobile browser that is open on your device, or via the AppleTV remote.

Note: You can navigate away from the player screen on your device as long as you are on a different mobile browser tab than the one that is being AirPlayed. However, if you go to another site within the same tab that the video is open on, the video will stop Airplaying.

If you have a macOS computer (MacBook Pro, iMac, etc.) you can use AirPlay to mirror your desktop to an Apple TV device that is connected to the same Wi-Fi network. There is currently no option to AirPlay directly from the player.

Note: If you are able to AirPlay to a non-Apple TV device, this is AirPlay 2 which we do not support at this time.

1. Connect your Mac to the same Wi-Fi network as your AppleTV device.
2. On your Mac, click the AirPlay icon in the top menu bar. It looks like:
   
   If you don't see this icon, go to the Apple menu in the upper left corner, then navigate to System Preferences > Displays > select Show mirroring options in the menu bar when available.
3. Choose your AppleTV device. Be mindful of choosing the correct device if multiple appear in the list. If an AirPlay passcode displays on your TV screen, enter the code on your Mac.
4. Your TV will begin to mirror your monitor's display. From here, you can navigate to the video in your web browser on your Mac and begin playing the video.

To control the player (pause, fast-forward, rewind, etc.) you will need to use the player controls on the video in your desktop browser. The AppleTV remote cannot control mirrored screens.

If mirroring does not work, consider using an iOS device instead, which includes the option to AirPlay directly from the player.

If you have a Smart TV, it may not be possible to play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers.

If you’d like to try, here are the steps to watch on a Smart TV’s browser: