COVID-19 FAQs and performance updates
Last updated: Wednesday, 18 November 2020 at 3:00pm
Following the recently announced easing of restrictions on live performance and theatre venues in Queensland, QPAC venues can operate at 100% capacity once again.
This is very welcome news for our industry and our audiences, and our team is currently working through what this means for events in the immediate future and for our program moving forward.
Please stay in touch via our social media channels for any announcements and we look forward to sharing more good news with our patrons.
What should I do if I am unwell?
If any of the following apply to you or any member of your booking party, you or they must not come to QPAC.
- Required to self-isolate under laws aimed at reducing the spread of COVID-19
- Diagnosed as having COVID-19
- Experiencing any COVID-19 symptoms including fever, cough, sore throat, fatigue, shortness of breath, runny nose, or loss of taste or smell
- You or a member of your household has been in close contact with a confirmed case of COVID-19
- You or a member of your household has travelled overseas in the past 14 days
- You or a member of your household has travelled to a COVID-19 hotspot in Australia in the past 14 days
If these apply to you or any member of your booking party, please contact QTIX to arrange a refund for that ticket. You can contact QTIX on 136 246 Monday to Friday, 9am to 4:30pm (AEST) or at info@qtix.com.au. Refunds will not apply if the ticket holder attends the venue, displays these symptoms and is asked to leave. Check our Ticketing Terms and Conditions.
If I am unwell and cannot attend my performance will I receive a refund?
Any cancellations required due to illness or exposure to COVID-19 will be fully refunded. Patrons should contact QTIX on 136 246 to request a refund. Refunds will not apply to patrons attending a QPAC event who are asked to leave due to displaying symptoms of COVID-19 or failure to comply with COVID-19 guidelines.
In accordance with our Conditions of Entry, all visitors enter QPAC at their own risk. Whilst QPAC has implemented all legally required and recommended control measures in relation to the COVID-19 pandemic, by entering QPAC all visitors acknowledge and accept that there currently remains an unquantifiable risk of transmission of COVID-19. All visitors are assumed to have assessed this risk of transmission, including through consideration of their own health condition, in making the decision to attend the centre.
How do I provide or update guest details?
You must provide contact details of all guests in your booking party to comply with Government requirements and QPAC conditions of entry and allow for contact tracing if needed. You can update the details by logging in to your account dashboard and selecting the link next to your event.
PLANNING FOR YOUR VISIT AT QPAC
Wearing a mask is recommended in situations where you may not be able to maintain physical distancing such as entering and exiting theatres or moving through areas where lots of people are gathered. Keep a mask with you, so that if you get into one of those situations, you have some added protection.
Will the QPAC Cloakroom be available for performances?
QPAC’s cloakroom facilities will be available to patrons. Signage, floor markings, bollards and staff will direct patrons to stand 1.5m apart when queuing for the cloakroom and hand sanitizer will be available to all patrons. Patrons will be encouraged to limit contact with staff during the cloaking process.
The Performing Arts Car Park facility remains open and payment can be made on entry by credit card only (Visa or MasterCard). No cash payments are accepted. Please visit our parking page for further information.
Are there changes to entering QPAC?
To ensure physical distancing and the safety of staff and patrons, entry to QPAC foyers and theatres will be directed via signage, floor markings, bollards and staff. Designated separate entry and exit points will always be clearly signed and monitored by staff. QPAC staff will be on hand to answer any patron queries and to assist with patron movement throughout the building.
Will I need to come to QPAC earlier than usual to attend a performance?
It is recommended that patrons leave more time than usual to attend a performance at QPAC as movement throughout the foyers and theatres may be slower than normal to allow for physical distancing.
Will I be able to purchase food and drink whilst at QPAC?
QPAC’s foyer bars will be open for performance times with strict guidelines around queuing and contactless payment strongly encouraged. Staggered and lengthened interval times will limit the number of patrons in the foyers at any given time. For QPAC restaurant opening times and reservations please check here.
How will QPAC be managing contact tracing?
In line with COVID Safe requirements, QPAC has introduced a new system of gathering the contact details of all patrons at the time of booking. Whether booking online or over the phone, all bookers will be required to provide contact details for themselves and their guests prior to completing their transaction.
Patrons who booked tickets prior to COVID-19 or before this system was in place will be contacted via email in the lead up to their scheduled event and be required to provide contact details for themselves and their guests.
Any change in guest details from time of booking to attending QPAC must be updated by logging in to your online account dashboard on the QPAC website or by calling 136 246 prior to the scheduled performance date.
WHILE AT QPAC
How will I maintain physical distancing at QPAC?
All patron movement whilst at QPAC will be directed by signage, floor markings, bollards and staff to ensure physical distancing is maintained, where possible. Designated separate entry and exit points will be monitored by QPAC staff, earlier access to theatres and lengthened intervals times will ensure limited interactions between patron groups.
Wearing a mask is recommended in situations where you may not be able to maintain physical distancing such as entering and exiting theatres or moving through areas where lots of people are gathered. Keep a mask with you, so that if you get into one of those situations, you have some added protection.
Furniture in QPAC’s foyers and food and beverage outlets has been arranged in line with physical distancing requirements.
Why do I need to check-in before my performance?
Patron check in allows us to confirm the contact details of the booker and all those in their booking party before they enter the theatre. This is required under Government requirements and as a condition of entry to QPAC to allow for contact tracing, if required. This information is not used for any other purpose.
What hygiene facilities will be in place?
Under its COVID Safe Plan QPAC is ensuring more frequent and intense cleaning of all facilities within its venues. Patrons will have regular access to sanitizer and QPAC is encouraging contactless interactions and payment wherever possible. Limited numbers in lifts and bathroom facilities at any given time will be monitored by QPAC staff.
Will staff be available to answer any questions I may have?
QPAC staff will be readily available onsite and prior to a QPAC visit via 136 246 and appropriately trained to answer patron queries and assist where necessary.
Do I need to stay in my seat once inside the theatre?
Patrons are strongly encouraged to stay in their allocated seats.
How will physical distancing be maintained as patrons exit the theatre?
Patrons are requested to leave the theatre in a staggered manner to maintain a distance of 1.5m from other groups when exiting the theatre for interval or at the end of the performance.
As with entry to the theatres and foyers, patrons will be required to exit via the designated exit points. Signage and floor markings will assist with directions as will QPAC staff.
Wearing a mask is recommended in situations where you may not be able to maintain physical distancing such as entering and exiting theatres or moving through areas where lots of people are gathered. Keep a mask with you, so that if you get into one of those situations, you have some added protection.
CONTACTING QPAC & REFUND INFORMATION
When will I receive my refund?
Please rest assured all refunds will be processed in due course. Given the volume of refunds we are currently processing this make take a little longer than usual and we ask for your patience. If you purchased your ticket(s) using credit card or PayPal, you will be refunded automatically and do not need to take further action. Please check your bank balance before contacting us.
My credit card details have changed. How will I receive my refund?
If your credit card details have changed, please email refunds@qtix.com.au with “changed credit card details” in the subject line, include your name and booking reference number in the email, but do not include your card number and information.
If I purchased my ticket(s) with cash or EFTPOS, how will I receive my refund?
QTIX will contact you using the contact details you supplied when you booked your ticket(s) to organise a refund.
How can I contact QPAC about a general enquiry?
For general enquiries, please contact us at info@qtix.com.au.
When will I hear back from QTIX about my query?
We will endeavour to respond to your query as soon as possible, however, this may take a little longer than usual given the volume of queries our team is currently processing.
QPAC GIFT VOUCHERS
QPAC will honour all gift vouchers that have expired during our closure (since 14 March 2020). Please email us at info@qtix.com.au and we will be in touch.
IMPACTED EVENTS
As restrictions around large-scale gatherings look set to continue for the foreseeable future, QPAC’s theatres remain closed. We endeavour, in collaboration with companies and producers, to reschedule events where possible.
All patrons holding tickets for impacted events will be contacted directly and offered refunds or transfers to new dates where performances are able to be rescheduled.
Please be assured that we will keep in touch with you with any updates to the current closures and we look forward to welcoming you back to QPAC
A - C
D - J
| Daniel Sloss – Hubris (21 to 22 April) | Postponed to 21 to 22 April 2021 |
| Everybody’s Talking about Jamie (From 13 November) | Cancelled |
| Exposing Edith (19 to 21 March) | Cancelled |
| Geoffrey Robertson QC – It’s No Longer Hypothetical (10 November) | Postponed to 27 May 2021 |
| Human Nature (29 July) | Postponed to 7 September 2021 |
| Ishmael (4 to 19 September) | Postponed to 2021 (dates TBC) |
| James Reyne & Mark Seymour (14 August) | Postponed to 18 June 2021 |
| Joseph Calleja (14 October) | Postponed to 9 September 2021 |
| Julia Morris – I’m Not Even Joking (26 September) | Postponed to 12 June 2021 |
L - P
| Marty Rhone presents Sir Cliff & I (28 May) | Postponed to 31 March 2021 |
| Mauthausen (27 April) | Cancelled |
| MEDEA (28 April to 9 May) | Cancelled |
| Milk Carton Kids (17 August) | Cancelled |
| Miss Peony (28 September to 25 October) | Postponed to 2021 (dates TBC) |
| Paris Opera Ballet (1 to 19 July) | Postponed (dates TBC) |
| Penn & Teller (7 to 11 April) | Cancelled |
| Peter Combe Greatest Hits Tour (23 May) | Cancelled |
| Pemulwuy! (10 July) | Cancelled |
| Playlist (20 to 21 May) | Cancelled |
Q - S
| Queensland Ballet 60th Anniversary Gala (20 to 28 March) | Postponed to 2021 (dates TBC) |
| Queensland Ballet’s Dracula (8 to 23 May 2020) | Postponed to 2021 (dates TBC) |
| Queensland Ballet’s The Nutcracker (11 to 19 December) | Postponed to 2021 (dates TBC) |
| Queensland Ballet’s The Sleeping Beauty (25 September to 10 October) | Postponed to 2021 (dates TBC) |
| Queen Forever (21 February) | Postponed to 6 November 2021 |
| Queensland Pops Orchestra – Best of British (22 August) | Cancelled |
| Queensland Pops Orchestra – Simply the Best (18 April) | Cancelled |
| Queensland Pops Orchestra – Celtic Grandeur (3 October) | Cancelled |
| Queensland Symphony Orchestra Maestro 4 – Bolero and Beyond (2 May) | Cancelled |
| Queensland Symphony Orchestra Maestro 5 – Beethoven and Dvorak (16 May) | Cancelled |
| Queensland Symphony Orchestra – Cinematic (9 May) | Cancelled |
| Queensland Symphony Orchestra – Don Quixote (Fri 19 & Sat 20 June) | Cancelled |
| Queensland Symphony Orchestra – Don Quixote Evening Concert (20 June) | Cancelled |
| Queensland Symphony Orchestra Last Night of the Proms (13 June) | Cancelled |
| Queensland Symphony Orchestra – Messiah (27 November) | Cancelled |
| Queensland Symphony Orchestra – Mozart’s Jupiter (Fri 3 & Sat 4 April) | Cancelled |
| Queensland Symphony Orchestra – Music of Masters (25 July) | Cancelled |
| Queensland Symphony Orchestra – Ode to Joy (8 August) | Cancelled |
| Queensland Symphony Orchestra – Vienna & Beyond (16 August) | Cancelled |
| Queensland Symphony Orchestra – Pyrotechnic Violin (Fri 28 & Sat 29 August) | Cancelled |
| Queensland Symphony Orchestra Music on Sunday 3 – Happy Birthday Beethoven (24 May) | Cancelled |
| Queensland Symphony Orchestra – Opera Gala (Fri 24 & Sun 26 April) | Cancelled |
| Queensland Theatre: Boy Swallows Universe (29 August to 19 September) | Postponed to 2021 (dates TBC) |
| Queensland Theatre: The Children (1 to 29 August) | Cancelled |
| Queensland Youth Orchestras – Finale (7 November) | Cancelled |
| Queensland Youth Symphony: Shostakovich 10 (23 May) | Cancelled |
| Queensland Youth Symphony – The Planets (15 August) | Cancelled |
| Ring Cycle (10 November to 5 December) | Postponed to 29 October to 20 November 2021 |
| Russell Howard – Respite (12 to 14 July) | Postponed to 28 to 30 January 2021 |
| Sheku Kanneh-Mason and the Kanneh-Mason Family (11 August) | Postponed to 26 August 2021 |
| Shrek (9 May to 30 June) | Cancelled |
| Sondheim on Sondheim (22 March) | Cancelled |
| Songs of Hope and Healing(6 May) | Cancelled |
| Southern Cross Soloists: In the Footsteps of Giants (19 July) | Cancelled |
| Spinifex Gum (5 April) | Cancelled |
| Sing-A-Long Sound of Music (19 April) | Postponed to 21 March 2021 |
| Spirit of the Dance (30 April) | Cancelled |
T - Z
| The Choir of Man (7 to 18 April) | Cancelled |
| The Four Seasons & Beyond (22 June) | Cancelled |
| The Gospel According to Paul (28 April to 2 May) | Cancelled |
| The Pink Floyd Experience (31 July) | Cancelled |
| The Robertson Brothers Variety Show (17 July) | Cancelled |
| The Tap Pack (30 June to 4 July) | Postponed to 20 to 24 April 2021 |
| The Umbilical Brothers (17 to 22 November) | Postponed to 27 April to 2 May 2021 |
| The Wiggles – Fun and Games Tour! (16 to 17 April) | Cancelled |
| Tony Gould Gallery | Closed |
| Tom Gleeson – Lighten Up (14 to 15 May) | Postponed to 14 November 2020 |
| Tristan und Isolde (28 to 31 October 2020) | Cancelled |
| Trixie & Katya Live: The UNHhhh Tour (11 June) | Postponed to 14 July 2021 |
| UQ School of Music – From Darkness to Light: Beethoven 7 (17 May) | Cancelled |
| Urzila Carlson – Token African (26 to 27 June) | Postponed to 2 and 3 December 2020 |
| Wake in Fright (21 to 25 July) | Cancelled |
| West Side Story (From 24 July) | Postponed (dates TBC) |
| World of Musicals (1 May) | Postponed to 15 April 2021 |
| World Science Festival Brisbane (25 to 29 March) | Cancelled |
| WOW Australia – In this Together (2 April) | Cancelled |
Connecting safely at QPAC – Please see our safety measures
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Acknowledgement of Traditional Owners
We pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy. The foundations laid by these ancestors - our First Nations Peoples - gives strength, inspiration and courage to current and future generations, both Indigenous and non-Indigenous, towards creating a better Queensland. Queensland Government’s RAP Acknowledgment of Country
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