Performance cancellations

Novel Coronavirus (COVID-19) update

Last updated: Friday, 3 April 2020 at 3:50pm

  • QPAC Call Centre

    Following current health warnings regarding social distancing, the QPAC call centre is closed until further notice.

    Please be assured all refunds will be processed in due course. The majority of these will be processed automatically and there is no need to contact QTIX unless your details have changed or you would like a refund for a rescheduled performance. If this is the case, please email us at and include your name and booking reference number. Do not include credit card information.

    For general enquiries, please contact us at We will endeavour to respond to your query as soon as possible.


  • If you purchased ticket(s) using credit card or Paypal via QPAC, you will receive a refund of the full purchase price, and do not need to take further action.
  • If you purchased ticket(s) using cash or EFTPOS, QTIX will contact you to organise a refund.


Following the meeting of the National Cabinet and the Australian Prime Minister’s direction on Sunday 15 March, QPAC’s theatres (the Lyric Theatre, Playhouse, Cremorne and the Concert Hall) will be closed until Thursday, 30 April 2020.

The Prime Minister’s direction means that cancellations include:


In the continuation of reviewing QPAC’s forward program in collaboration with companies and producers globally, cancellations beyond Thursday 30 April, 2020 include:

If an event is cancelled you will receive a full refund.


In collaboration with companies and producers, best endeavours are being made to reschedule events where possible within QPAC’s extensive program and well outside our current theatre closure period.

All ticket holders for the original performance dates will be contacted by QPAC in the first instance and will be able to choose either a full refund or attending a rescheduled performance.


QPAC will honour all gift vouchers that have expired during our closure (since 14 March 2020). Our call centre is currently closed, but please email us at and we will be in touch.