COVID-19 FAQs and performance updates

If any of the following apply to you or any member of your booking party, you or they must not come to QPAC.

• Required to self-isolate under laws aimed at reducing the spread of COVID-19
• Diagnosed as having COVID-19
• Experiencing any COVID symptoms such as fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell
• Have been in close contact with anyone displaying COVID symptoms

If these apply to you or any member of your booking party, please contact QTIX to arrange a refund for that ticket. You can contact QTIX on 136 246 Monday to Friday, 9am to 4:30pm (AEST) or at info@qtix.com.au.

Refunds will not apply if the ticket holder attends the venue, displays these symptoms and is asked to leave.

Check our Ticketing Terms and Conditions.

Any cancellations required due to illness or exposure to COVID-19 will be fully refunded. Patrons should contact QTIX on 136 246 to request a refund. Refunds will not apply to patrons attending a QPAC event who are asked to leave due to displaying symptoms of COVID-19 or failure to comply with COVID-19 guidelines.

You must provide contact details of all guests in your booking party to comply with Government requirements and QPAC conditions of entry and allow for contact tracing if needed. You can update the details by logging in to your account dashboard and selecting the link next to your event.

QPAC’s cloakroom facilities will be available to patrons. Signage, floor markings, bollards and staff will direct patrons to stand 1.5m apart when queuing for the cloakroom and hand sanitizer will be available to all patrons. Patrons will be encouraged to limit contact with staff during the cloaking process.

The Performing Arts Car Park facility remains open and contactless payment (via card or phone) is strongly encouraged. Please visit our parking page for further information.

To ensure social distancing and the safety of staff and patrons, entry to QPAC foyers and theatres will be directed via signage, floor markings, bollards and staff. Designated separate entry and exit points will always be clearly signed and monitored by staff. QPAC staff will be on hand to answer any patron queries and to assist with patron movement throughout the building.

It is recommended that patrons leave more time than usual to attend a performance at QPAC as movement throughout the foyers and theatres may be slower than normal to allow for social distancing. Entry to and exit from the theatres will be directed by QPAC staff in a staggered manner to ensure social distancing between patrons is maintained.

QPAC’s food and beverage outlets will be open for performance times with strict guidelines around queuing and contactless payment strongly encouraged. Staggered and lengthened interval times will limit the number of patrons in the foyers at any given time.

In line with COVID Safe requirements, QPAC has introduced a new system of gathering the contact details of all patrons at the time of booking. Whether booking online or over the phone, all bookers will be required to provide contact details for themselves and their guests prior to completing their transaction.

Patrons who booked tickets prior to COVID-19 or before this system was in place will be contacted via email in the lead up to their scheduled event and be required to provide contact details for themselves and their guests.

Any change in guest details from time of booking to attending QPAC must be updated by logging in to your online account dashboard on the QPAC website or by calling 136 246 prior to the scheduled performance date.