Queensland Performing Arts Centre

Frequently Asked Questions


Ticketing

  • What is qtix?
    qtix is a Queensland-based ticketing services provider that is owned and operated by QPAC. Tickets to all QPAC events are sold through qtix. Tickets can be purchased by phone, internet or mail as well as in person at the QPAC Box Office and other ticket outlets. qtix also provides ticketing services for events staged in venues other than QPAC.

  • What shows are on and what are their prices and seating layouts?
    You can use the event search facility on this website to choose shows by keywords, interests or date ranges. Seating layout information is available here. The seating layout is also available to view while you are buying your tickets online.

  • How can I get information about upcoming shows?
    You can register online for QPAC eNews, our fortnightly newsletter that keeps you up to date with QPAC shows, special offers and priority offers that may be available from time to time. The QPAC website provides information of shows on sale and allows you to book online. Simply use the event search tool on the right hand side of the QPAC homepage in order to search for events on sale. You can also pick up @QPAC, our quarterly guide to QPAC events, from QPAC, Brisbane City Council Visitor Information Centres and other popular locations around the city.

  • Why can't I change my date/time/performance?
    It is a condition of sale that there are no cancellations, exchanges or refunds once a purchase has been made.

  • Can I choose my seat?
    Yes.  When booking online you are able to select your seats by clicking on the section you would like to sit in on seating plan (stalls or balcony). The section will highlight when you place the cursor over it if it is available. You can then select from available seats in your chosen section.  You can choose your own seating for the majority of events at QPAC.  If you experience any problems please contact us by email or our Box Office operators on 136 246 between 9.00am and 8.30pm Monday to Saturday.

  • If I want to receive my tickets in the post how long will they take to arrive with me?
    Where you choose to have your tickets delivered to you by post, you can expect to receive them within 7 days of the date of purchase. If you purchase tickets less than 7 days before the performance date tickets must be collected from the Box Office.

  • Do transaction fees apply to bookings?
    Transaction fees apply to all bookings made online, over the phone, in person at the Box Office, or at any QPAC outlets.  This is a per transaction fee, not a per ticket fee, that will be applied at the end of your purchase.  The fee does not apply to group and corporate bookings.

  • I've lost my tickets, what do I do?
    Call one of our Box Office operators on 136 246 with your booking reference number and explain what has happened. They will arrange for a Lost Ticket Pass (replacement tickets) which can be collected from the Box Office on the day of the performance only.

  • Does QPAC offer audio-described services for patrons who are blind or have low vision?
    Yes. Access Arts Inc. (Qld), Vision Australia and QPAC are pleased to announce that Vision Australia's Audio Description Service will be available at QPAC, with live descriptions of the visual elements to complement the theatre experience. Find out more, about audio described events at QPAC.

  • Companion Card
    QPAC is an affiliate of the Queensland Government's Companion Card program. A Companion Card is issued to those with a disability who have a lifelong need for attendant care support in order to participate in community activities and attend venues.
    As an affiliate of the Companion Card program, QPAC provides Companion Card holders with a second ticket for their chosen companion at no cost.

    Access to the Companion Card program is only available to Companion Card holders when booking tickets in person, or calling the Qtix box office on 136 246. The cardholder must provide their Companion Card details when making bookings and present the valid ID card to receive their (free) ticket/s from the box office at the QPAC venue one hour prior to the event.

    Collections for events at the Lyric or Concert Hall theatres will be from the Qtix box office on the Mezzanine Level, QPAC. Playhouse and Cremorne Theatre collections will be from the box office located at each of these venues. For more information on the Companion Card program, visit the Department of Communities.
  • Information on the resale of tickets
    Qtix recognises that some patrons choose to re-sell their tickets. We discourage this practice, as authenticity is only guaranteed where tickets are purchased directly from Qtix or an agreed provider.

    The Information Privacy Act prohibits Qtix from disclosing patrons' personal information to third parties. Accordingly, Qtix will only discuss specific booking details (including refunds or patron information) with the original ticket purchaser.
    The re-sale of any tickets at a premium or for commercial purposes without Qtix or the Presenter's prior written consent is a contravention of our conditions of ticket sale. Any ticket sold in contravention may be cancelled without refund and the bearer of the ticket may be denied admission.

    Any ticket purchase through an unapproved provider is made entirely at the purchaser's own risk.
    .
    For enquiries please phone the Qtix box office on 136 246 or email info@qtix.com.au

Access


  • Where is QPAC and how do I get there?
    QPAC is located on the corner of Grey and Melbourne Streets, South Bank. More information on how to get here.

  • Where should I park?
    The closest parking is at the Performing Arts Car Park, located on the river side of QPAC under the Victoria Bridge. It can be accessed via either Melbourne Street or Stanley Place via the Cultural Centre Tunnel.

  • How do I use my pre-paid parking voucher?
    Car parking can be pre-purchased at the Performing Arts car park or, for specific events, South Bank car park.
    Your ticket can only be used at the car park that you have chosen and can be used even when CAR PARK FULL sign is displayed.

    If you have pre-purchased parking at the Performing Arts car park, simply present the parking ticket to the attendant on entry to the car park.
    If you have pre-purchased parking at South Bank car park:
    • Insert the ticket into the middle slot on the machine at the entrance to the car park
    • Your ticket will be validated and returned to you
    • When exiting the car park, insert the ticket into the middle slot at the exit machine to open the gate

    If you have nominated to collect your tickets and parking ticket from the Box Office, please note you must collect your parking ticket before you can enter the car park.

Around QPAC


  • Where is the Lyric/Concert Hall/Playhouse/Cremorne Theatre within QPAC?
    The Lyric Theatre and Concert Hall are on the Melbourne Street side of the building; the Cremorne Theatre is on the side facing the Brisbane River and the Playhouse faces South Bank, adjacent to the Wheel of Brisbane. More information on how to find your theatre

  • Where is the Box Office?
    The main Box Office is on the first level through the main entrance at the front of the building (facing Melbourne Street). The Box Office is open from 9.00am to 8.30pm Monday to Saturday or one hour prior to a performance.


    If you have chosen to collect your tickets from Box Office and you are collecting your tickets more than one hour before your show, the tickets will be available from the main Box Office. You can also use this Box Office for collection of tickets to performances in the Concert Hall or Lyric Theatre within an hour of your performance start time.
    If you are seeing a show in the Playhouse or Cremorne Theatre, you can collect your tickets from the box office at your theatre within an hour of your performance start time.
  • Do you have ATMs?
    There is an ANZ Bank ATM located near the main ground floor entrance to QPAC, adjacent to the Cascade Court.
  • Will I be able to use my debit or credit card at any food and beverage or retail outlets at QPAC if I do not have a pin?
    From 1 August 2014, the credit card industry is introducing an safety initiative called 'PINWise to reduce the risk of credit card fraud.
    This means that you will need to provide a pin number when making a transaction, a signature will no longer be accepted.
    Some of our outlets will have Pay Wave and transactions under $100 using Pay Wave will not require a pin.
    Please contact your bank for more information on how to get a pin number if you do not have one.

In your theatre


  • When are the foyers open?
    Generally foyers are open 90 minutes prior to performance start time.

  • How do I find my door?
    Each venue has doors numbered from 1 onwards. Please check your ticket carefully for the correct venue and door number. The Concert Hall and Lyric Theatre share the main foyer off Melbourne Street. On the left hand side as you come up the stairs, you will find the even numbered doors for the Lyric Theatre, while on the right hand side, you will find the odd numbered doors for the Concert Hall. To find the even numbered doors for the Concert Hall, cross the foyer to the Grey Street (Railway) side of the building. To find the odd numbered doors for the Lyric Theatre, cross the foyer to the river side of the building. If you are unsure of how to find your door, please ask an usher.

  • Can I take photographs or make recordings during the performance?
    No, due to copyright restrictions, it is not permitted to take any photos or make any recordings of productions.

Using this website

  • Why can't I login to my account?
    Ensure you have registered with qtix or QPAC, make sure all spelling is correct. If you have forgotten your password you can request to have an activation link emailed to you to be able to reset your password. Simply enter your email address on the .password request page and then click on the activation link which you will receive in an email and follow the prompts on the page to reset your password. If you are still having problems, call one of our Box Office operators on 136 246 and they can investigate further.

  • I've put in credit card info but have not received a confirmation email, has my booking gone through?
    Do not put your credit card number again as you may be charged twice. Call Box Office straight away on 136 246 and the operator can check whether your card has been charged, and if not make the booking for you.

  • How do I get back to the home page?
    Simply click on the banner at the top of the page.

  • I've tried to set up a new account, but it's telling me that I'm already a member
    This is probably because you have an existing qtix account. If you don't remember having set up an account, go to the password request page. Enter your email address and an activation link will be emailed to you to be able to reset your password. If you have any further problems, please call our Box Office on 136 246.

  • How do I update my email address
    You can go online and change or update your email address by doing the following:
    • Logon to the QPAC website here https://www.qpac.com.au/LogonEmail.aspx
    • Once logged in go to the 'My details' tab and enter your new email address
    • Once you have updated your email address you will need to reset your password to ensure you can login again next time
    • Log out of the website then visit the following link http://www.qpac.com.au/PasswordRequest.aspx
    • Enter your new updated email address and select the 'Reset my password button'
    • Follow the instructions to reset your password, you can keep your original password.
  • I get a warning message when I try to select my seat
    You are trying to select a seat that leaves one or three seats vacant beside you. Please try again by selecting a coloured square next to a grey (unavailable) square, without leaving a vacant seat.

  • Can I purchase gift vouchers online?
    Yes, gift vouchers can be purchased online.  Gift vouchers can be redeemed online, by phone on 136 246 and also in person at the Box Office.

  • I have signed up to receive QPAC emails but I haven't received any. What should I do?
    Make sure you check your junk folder first as email programs can easily mistake emails you have requested to receive for junk mail and automatically put them in your junk folder. Add info@mail.qpac.com.au to your address book or safe sender list now to ensure you don't miss out on news, updates and special offers from QPAC!
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